Some ways in which courtesy may be expressed to the customer :
What will be an ideal response?
a. say “please” and “thank you”
b. introduce yourself to patients and new co-workers
c. help co-workers when your assignments are finished
d. compliment others on a job well done
e. greet people with a smile
f. do not blame others for your mistakes
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On the basis of the home evaluation, the OT practitioner has recommended a ramp for the front entrance of her client's apartment. The client's family is willing to build the ramp; however, the landlord is prohibiting it
What should the OT practitioner do? A. Inform the family of their rights under the Fair Housing Act and provide re-sources for self-advocacy. Follow up and advocate when necessary. B. Encourage the client's family to move. C. Recommend a wheelchair that can climb steps. D. Threaten the landlord with a lawsuit.
Which of the following may a physician offer to patients paying cash, as long as he or she offers it to all patients?
A) Credit B) Bonus C) Specialized services D) Discount