The online platforms and tools that people use to share opinions and experiences, including photos, videos, music, insights, and perceptions with each other are known as ________

The iceberg metaphor shows that many customers try to negotiate on price because:

A) price is often inflated to attempt to maximize profits for the company B) price is the most easily quantifiable characteristic of any product C) they were trained to negotiate on price and price alone D) they feel that they are not fulfilling their duties as buyers if they do not attempt to get lower prices E) they do not realize that other factors, such as service and terms, can be more important to long-term satisfaction

The most valuable creativity is:

a. very free-wheeling. b. technology driven. c. often the result of the lone genius. d. stimulated by the desire to stay ahead of competition. e. disciplined by the organization's culture and climate.