Usingan actual object or a prop could serve as a distraction

Joyce was having a hard time hearing in class because the student next to her kept tapping a pen on the desk and the air conditioner was humming loudly. In this case, Joyce was experiencing ___________ to listening

a. a physical barrier b. a physiological barrier c. a psychological barrier d. conflicting objectives

Which phrase best demonstrates an effective paraphrase of a person's emotions?

A. "For being nervous, you handled the situation well!" B. "I understand exactly how you feel." C. "It sounds as though you are feeling overwhelmed." D. "That reminds me of a time when I got a bad grade on a test!"