In the five-step problem-solving procedure, __________ is the critical stage where group members often experience fatigue, but must remain vigilant to determine the best course of action

Coordinated management of meaning (CMM) has been criticized because:

A) it has a reputation of being a confusing mix of ideas that are hard to pin down because they're expressed in convoluted language. B) Pearce and Cronen do not account for elements of human communication that are beyond coordination and coherence. C) Pearce and Cronen have a tendency to overemphasize statistical methods. D) Pearce and Cronen have aligned themselves too closely with Shannon and Weaver's model.

Research shows that Americans apologize twice as often as the Japanese

A. True B. False