In Eastern cultures, control is expressed through silence

Some questions of fact are easily answered, but questions of fact in persuasive speeches are different – they do have answers, but the answers are not easy to find, and in fact may never be found

Indicate whether the statement is true or false

The most effective responses after being challenged about a transgression are

a. appreciation and assurances. b. commitment and manipulation. c. neutralization and openness. d. apologies and accounts. e. positivity and reframing.