The obligations an agent owes to a customer include all of the following EXCEPT

Team-based reward systems

a. are most effective when all team members are rewarded equally. b. are most effective when team members are rewarded based on their position in the organization. c. should tie rewards to the completion of specific activities. d. should motivate organizational members to work cooperatively toward common goals. e. are de-motivators.

When internationally accepted arbitration rules are used in conjunction with the parties' own methods of selecting an arbitration panel, it is known as a(n) __________ arbitration

a. multinational b. neutral c. ad hoc d. private