How is value captured from customers?

During ________ testing, the company's technical people observe how customers use the product, a practice that often exposes unanticipated problems of safety and servicing and alerts the company to customer training and servicing requirements

A) beta B) research C) sales-wave D) alpha E) simulated

Which theory suggests that a country should export those goods and services for which it is more productive than other countries and import those goods and services for which other countries are more productive?

A) mercantilism B) comparative advantage C) absolute advantage D) specialization of countries