Human nature can make establishing a new KM program challenging, but there are best practices for successfully implementing such a program. Identify and explain the four steps? recommended for implementing a KM project.

What will be an ideal response?

The first step in successfully implementing a knowledge management project is to connect the project to the organization's goals and objectives. By clearly defining the benefits and purpose of the project, the organizer will confirm the project is worthwhile and be able to elicit the support and enthusiasm of ?others in the organization. The second step is to involve enthusiasts within the organization to develop a small pilot program in order to work out issues, determine needed resources, and gain support. Since there is probably too much tacit knowledge to capture, organizers should identify the most valuable pieces of tacit knowledge needed in the third step of the process. Finally, in the fourth stage, the value and benefits of the project must be explained to employees throughout the organization in order to get their buy-in.