It is acceptable to promise that the manager will return a call

What technique decreases the inert knowledge problem in negotiation and increases people's

ability to transfer knowledge they possess when faced with a situation that could potentially benefit from that knowledge? A) Use trial and error to gradually find elements that work B) Persevere through failure to eventually come to the right solution C) Increase group size D) Compare multiple examples that all illustrate a similar idea or strategy

The form of intellectual capital that is concerned with its relationships and network of associates is referred to as:

A) structural capital. B) human capital. C) customer capital. D) None of the above