People understand best if they can relate what they are hearing to something they already

Identical twin studies indicate that a large portion of someone's communicator style is inherited

Indicate whether this statement is true or false.

Which is an example of a nondefensive reaction?

a. "How do I act when I don't treat you right?" b. "I got work late and I was really tired, so I couldn't call." c. "You worry too much." d. "Why don't we talk about it later?" e. "You look ridiculous!"