If a difficult customer becomes abusive:

A) Take the inappropriate behavior personally

B) Expect conflict, but not accept abuse

C) Yell back

D) Ignore company policy and tell him or her to leave

B

Business

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The most prominent quality of an analyst is that of a(n) ________

A) problem solver B) consultant C) programmer D) agent of change

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Women face sexual harassment at work far more often than men

Indicate whether the statement is true or false

Business