Neutralizer of leadership is any aspect of the organization or work situation that can hinder the exercise of leadership

Which of the following data collection modes allows for recruitment and training to be conducted at a central location, monitoring of the actual interviews by a supervisor, checking of completed interviews "on the spot," and control of interviewers' schedules?

A) drop-off survey B) CATI or CAPS C) central location telephone interviewing D) traditional telephone interviewing E) central location mall intercepts

Which of the following is NOT an essential health benefit found in qualified health plans?

A) Dental services B) Pediatric services C) Rehabilitative services D) Emergency services