Describe the three types of processes and the relationships between them
What will be an ideal response?
Answer: The three types of processes are primary, support, and development. A primary process is one that addresses the main value-added activities of an organization. A process is value-added if a customer is willing to pay for the resulting outputs. A support process is one that performs necessary, albeit not value-added, activities. A development process is one that seeks to improve the performance of primary and support processes. Without development processes, a firm will become frozen at the point in time that development ceased. Customers go to a firm and reap the benefits of their primary processes and are often unaware of the firm's support and development processes. The firm must be keenly aware of all three, and apply development processes to primary and support processes in order to remain competitive and stay in business.
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Teresa is a highly motivated sales rep. She will likely spend considerable time
A. Managing her commission structure B. Developing sales presentations C. Minimizing her cold calling D. Promoting herself E. All of the above
When the difference in the location of two populations is to be compared based on observations from two independent samples, and the variable is measured on an ordinal scale, the ________ can be used
A) Kolmogorov-Smirnov one-sample test B) runs test C) binomial test D) Mann-Whitney U test