The advantage to the service organization of having membership relationships is that it knows who its future customers are and, usually, what they think of the services offered

The Financial Accounting Standards Board (FASB) issues new Generally Accepted Accounting Principle (GAAP) rules and amends existing ones

Indicate whether the statement is true or false

Reengineering seeks to make all processes more efficient by _____

a. focusing on the customer b. combining, eliminating, and restructuring tasks c. implementing minor modifications to current practices d. all of the above e. answers a and b