Acute, recurrent sphenoid sinusitis: ________

While moving a 67-year-old male complaining of dizziness from his residence on the stretcher, you stumble backward and knock a statue from a table, causing it to break. The patient and family are very upset with the damage. In the process, you hurt your ankle and are having a hard time walking. When completing the prehospital care report (PCR), which of the following should be included?

A) The fact that property damage occurred B) A factual account of your ankle injury C) The patient's insurance information D) An objective statement about the family displeasure

Distinguish between the two basic approaches to utilization management: prospective review/precertification and retrospective review