Messages can be distorted by the number of people involved (the network), the channels for transmission (oral, written), and the direction of flow (vertical, horizontal, informal)

In a recent study, Rachel, the editor-in-chief of a newsletter, found that the readers were not so interested in the content and stories of their publication. It was affecting the sales of the newsletter

Which process is best suited to revive this publication? a) Annual evaluation of readership b) Periodical measurement through pilot tests c) Timely evaluation of features about employees d) Appropriate analysis of new product developments

The nation in which an individual will tend to not smile when first introduced to someone is:

a. Nigeria b. Canada c. France d. Ireland e. Israel