All of the following factors are part of listener analysis EXCEPT:

Rob was attending an orientation program at his new job. He had lots to do in his new

position and wanted the orientation to be brief and to the point so he could get back to work. How would you describe his listening style? A) people oriented B) action oriented C) content oriented D) time oriented

When group members experience uncertainty and wonder how the group is going to function, the group is experiencing _____ tension

a. primary b. identity c. beginning d. solution