When developing ethos avoid emphasizing the similarities you share with the audience

Which of the following is NOT a guideline for using language

in an informative speech? a. Use we and you to help the audience feel included. b. Use previews and reviews to help with complex topics and memory. c. Avoid jargon, acronyms, and unfamiliar references as much as possible. d. Use a formal style of language.

Understanding how to be assertive in communication can improve relationships. Which of the following are advantages of assertive behavior?

A. Improves decision making and achieves results B. Lets other people know that you will get what you want no matter what. C. Enhances your aggressiveness D. None of the above.