The CSS specification gives precedence to ________

a) author styles over user styles
b) user styles over author styles
c) neither author styles or user styles
d) both author styles or user styles

Ans: (a)

Business

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a. Empathy b. Responsiveness c. Assurance d. Reliability

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According to xerox machine (harvard) study mentioned in lecture, using word "because" increases the likelihood that a customer will comply with a given salesperson's request

a. true b. false

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