A gracious welcome by an employee at the hotel check-in counter is an example of:
A) social sustainability.
B) predictive analytics.
C) a service blueprint.
D) a moment of truth.
D
Business
You might also like to view...
Income statements prepared according to both U.S. GAAP and International Accounting Standards require the separate reporting, as an extraordinary item, of material gains and losses from events that are both unusual and infrequent.
a. true b. false
Business
The sport product is unique because it is perishable.
a. true b. false
Business