Ritz-Carlton is fervently dedicated to anticipating customers' slightest needs. Without ever asking, they seem to know when customers want a king-size bed, non-allergenic pillow, extra body gel or the blinds open upon arrival
An amazing 95 percent of departing guests report that their stay has been a truly memorable experience. This is an example of ________.
A) customer delight
B) customer lifetime value
C) customer equity
D) customer share
E) customer-perceived value
A
Business
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In order to compare the efficiencies of media, Derek calculates the CPM for each. For Golf Digest, the circulation is 500,000 and the cost for a full page ad is $40,000. The CPM for Golf Digest is:
A. $50 B. $60 C. $70 D. $80
Business
When transactions are conducted on the spot currency markets, ________ business day(s) is(are) allowed for contract settlement
A) one B) two C) five D) ten
Business