Techniques for improving total productive maintenance can include which of the following?
A) simulation
B) expert systems
C) sensors
D) A and C
E) A, B, and C
E
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When the laws of a country related to enforcement of ________ are weak, firms with valuable technologies are reluctant to bring them into the country
A) currency exchange rates B) intellectual property rights C) infrastructure dimensions D) environmental protection
Which of the following statements about complaint messages is most accurate?
A) Complaint messages should not include attachments; the body of your message alone must make your case effectively. B) An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts. C) Anger and emotion are effective persuaders in complaint messages. D) Complaint messages should open by stating exactly what you want done.