A large sample survey was used to ask a total of 2,615 managers within U.S. corporations what they considered to be the most important characteristic of effective leaders. The item that ranked #1 was:

All stages of an enterprise are involved, either directly or indirectly, in fulfilling a customer request

Indicate whether the statement is true or false.

According to research, creativity has gone up markedly among both children and adults in the U.S. since 1990

Indicate whether the statement is true or false.