Ernestine gives the height and width of the Eiffel Tower. She mentions the number of iron rivets in it and how much paint it takes to cover it. She has described the Eiffel Tower by using

The first step in conversation is the _____

Fill in the blank with the appropriate word.

The primary goals of informative speaking are to present information that the audience can understand and remember, while maintaining their interest

Indicate whether the statement is true or false