Paul Ekman's research established the following seven universal emotions
a. sadness, surprise, hatred, happiness, anger, fear, and contempt.
b. sadness, love, disgust, happiness, anger, fear, and contempt.
c. sadness, surprise, disgust, happiness, anger, fear, and distrust.
d. sadness, surprise, disgust, happiness, anger, fear, and contempt.
e. sadness, surprise, disgust, happiness, suspicion, fear, and contempt.
d
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Apologies seek to persuade someone that
a. there is a good excuse for the inappropriate behavior. b. whatever the inappropriate behavior, it is not a true representation of our character. c. there are significant reasons for or causes of the offending behavior. d. appropriate future behavior is unlikely. e. None of the above
The uncooperative, aggressive conflict management style in which one person attempts to dominate or force the outcome to his or her advantage is called the ________ style of conflict.
Fill in the blank(s) with the appropriate word(s).