When you deal with an unhappy customer, you should try to determine if their problem is real or perceived before attempting to resolve an issue

Which of the following pioneers of the digital revolution developed URL, http, and HTML, thus paving the way for the World Wide Web?

A) Robert Noyce and Jack Kilby B) Vincent Atanasoff and Clifford Berry C) Vint Serf and Bob Kahn D) Steve Jobs and Steve Wozniak E) Tim Berners-Lee

Research suggests that high-performing teams typically have a leader who

A) makes all the important decisions. B) shares the leadership. C) is so laid back he or she is barely noticed. D) provides most of the technical expertise needed by the team. c