A legal ____ is an informal interoffice documentwritten to communicate the resultsof legal research and the resultinglegal analysis

RESPA specifically prohibits:

a. kickbacks b. payments made according to brokerage arrangements c. payment agreements between brokers and salespeople d. settlement costs

An effective and practical way to minimize communication-style bias is to:

A) choose customers based on their communication styles B) write presentation materials that appeal to all communication styles C) send trained communicators to talk to customers with unfamiliar styles D) adapt your style to the way the customer communicates E) focus more on the content of sales presentations than on message delivery