Based on the fact statements provided, summarize the maintenance department’s most important strengths, weaknesses, opportunities, and threats.

What will be an ideal response?

Answers will vary, but the facts presented in the chapter offer ample material for students to develop a SWOT analysis. This might be good team exercise for the class, with a group of students pretending to be IT consulting firms called in to provide the town with their input. Encourage students to use imagination, but also suggest that they follow the guidelines on page 42 and ask questions similar to the ones in the bulleted list.