Shanice is having trouble paying attention to her friend, who is telling her about the exciting day she had, because she is worried about an upcoming exam and wants to go study. This is an example of:

Unless your topic is solemn or serious, try to smile in order to show your listeners that you are comfortable and eager to share your message

Indicate whether the statement is true or false

All of the following strategies can help you develop and express an effective apology EXCEPT

a) take responsibility for your actions with "I" statements. b) clearly identify the behavior that was wrong. c) explain why your actions are justified. d) acknowledge how others might feel. e) express regret.