The concept of total quality is defined as a(n):
a. customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation.
b. people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
c. structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.
d. integrated approach to organizational performance management that results in lower consumption of resources.
b
You might also like to view...
Which one of the following adjustments will increase assets?
a. Interest incurred on money borrowed during the period but not yet paid to the bank is accrued. b. Rent revenue is recorded for amounts owed by a tenant but not yet paid. c. The use of supplies is recorded. d. Depreciation for the period is recorded.
Under Revised Article 9 of the UCC, electronic chattel paper may be used as collateral in a secured transaction
a. True b. False Indicate whether the statement is true or false