Your company is negotiating with a new service provider for its Internet services. You have been asked to draft a service level agreement (SLA) that stipulates the required levels of service for this company. The SLA must provide the appropriate levels of service that will ensure that your company's departmental SLAs are met. What should you use to develop the draft SLA?

A. OLA
B. NDA
C. MOU
D. ISA

A
Explanation: You should use the operating level agreement (OLA) to develop the draft SLA. You need to ensure that your company's departmental SLAs are met. These are defined in an OLA.
You should not use any of the other documents to create the SLA. A non-disclosure agreement (NDA) is an agreement to not disclose any information to outside parties. A memorandum of understanding (MOU) is an agreement between two or more organizations that details a common line of action. An interconnection security agreement (ISA) is an agreement between two organizations that own and operate connected IT systems to document the technical requirements of the interconnection.