During the planning stage of the project implementation review process, the project manager needs to use project management tools to understand, analyze, and solve all issues

Which of the following statements pertaining to provisions in health insurance policies is CORRECT?

A) The misstatement of age provision allows the insurer to adjust the benefits payable under the policy if the age of the insured was misstated in the policy application. B) The physical exam and autopsy provision entitles an insurance company, at the insured's expense, to conduct physical exams of the insured during a claim period. C) The legal action provision prohibits the insurer from taking legal action against the insured in a claim dispute until 60 days from the time the claim was filed. D) The change of occupation provision describes the changes the insured must make at her job to remain in compliance with the terms of a health or accident policy

Which of the following interviewer characteristics is described as "has a natural affinity for telephone research-enjoys collecting opinions via the telephone"?

A) pride B) third ear C) aptitude D) ability to woo E) work orientation