Which of the following is NOT a dimension measured in the SERVQUAL scale?

All relevant evidence is admissible

a. True b. False

Greenspan Inc. discounts cash flows at a nominal rate of 10%. Inflation over the next few years is expected to average 3%. Which of the following would be a correct adjustment for inflation when computing net present value?

A) Discount cash flows at 10%; increase revenues and expenses by 3% each year. B) Discount cash flows at 13%; increase revenues and expenses by 3% each year. C) Discount cash flows at 7%; ignore inflation when forecasting revenues and expenses. D) Either A or C would be acceptable.