When the customers become active participants in the innovation process, it is known as:

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social ______.

-individualism -loafing -inadequacy -dependency

Which term refers to business processes that are not executed by a single group or function?

a. Silo Effect b. Cross-Functional c. Functional Structure d. Enterprise Systems e. Organizational Structure