Personality tests violate federal antidiscrimination laws

What is the primary purpose of a rating service company such as A.M Best?

A) Determine which insurer offers the best rates B) Determine which insurer offers the best policies C) Determine financial strength of an insurance company D) Determine which agent to use locally

Johnson & Johnson's handling of the Tylenol tablet poisoning episodes demonstrates that a company's performance in a crisis can ________

A) change media reporting patterns B) erode positive goodwill C) cement a positive reputation D) drive up its stock prices