Maslow described esteem and prestige needs as the belief that one has satisfied his or her full potential

Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) __________ message

a) identification b) attraction c) ritualistic d) control

The four-phase model of conflict resolution includes all of the following EXCEPT:

a) explanation. b) analysis. c) problem solving. d) clarifying.