Sanjay is well-prepared for his presentation. As he presents his first point, he notices the confused looks from his audience members. He clarifies the confusing concept and quickly adapts the remainder of his speech. Sanjay is most likely using what type of delivery method?

One of the most important considerations when attempting to make a sound ethical decision is to determine societal views/norms.

a. true b. false

When neutral communication situations collect negative connotations, images, and memories over time, this results in

a) conditioned anxiety b) a negative cognitive appraisal. c) a skill deficit. d) disorientation.