Which of the following statements is NOT true?
A. There is almost no published research concerning the effects of training programs on skill levels
B. Different kinds of skills are needed for different types of selling tasks
C. Aptitude and skill levels are related constructs
D. Salespeople's past experience does not influence skill level
E. The skill set needed for technical sales is different from the skill set needed for automobile sales
Ans: D. Salespeople's past experience does not influence skill level
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The tendency people have to overemphasize personal or cultural characteristics and ignore situational factors in judging others' behavior is an example of _____________
Fill in the blank(s) with the appropriate word(s).
Which of the following types of variables characterizes the differences between people in terms of income, age, occupation, education, and race?
A) geographic B) demographic C) psychographic D) behavioral