________ is defined as the degree to which a product or process meets agreed-on expectations
A) Quality
B) Complexity
C) Continuous improvement
D) Statistical process control
E) Six Sigma
Answer: A
Explanation: Quality is best defined as the degree to which a product or process meets reasonable or agreed-on expectations. Within the framework of this general definition, a specific set of parameters can be identified that define quality in each situation.
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