The initial decision of what products and services to produce has a much ________ on the profitability of the firm when compared to the ________

For purpose of interpersonal skill training, a goal can be considered a desired state of affairs

Indicate whether the statement is true or false.

A dry cleaning business offers a pick-up and delivery service for a 10 percent surcharge. Management believes 60 percent of customers will take advantage of this service

They are also considering offering customers the option of opening an account and receiving monthly bills. They believe 60 percent of their customers (regardless of whether or not they use the pick-up service) will use the account service. If the two services are introduced to the market, what is the probability a customer uses both services? A) 0.12 B) 0.60 C) 0.36 D) 0.24 E) None of the above