What are your five main goals when delivering bad news?
What will be an ideal response?
Answer: In any negative message, your main goals are to (1) convey the bad news, (2) gain acceptance for it, (3) maintain as much goodwill as possible, (4) maintain a good image for your organization, and (5) (if appropriate) reduce or eliminate the need for future correspondence on the matter.
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France gave Excelsior's Limited permission to export its product as long as the company obtained a special license first. Excelsior has been waiting six months for the license and is wondering if it will ever arrive
Excelsior's Limited is experiencing a(n) ________. A) administrative delay B) local content requirement C) embargo D) currency control
A person with a strong need for order and security would usually dislike hierarchy in an organization
Indicate whether the statement is true or false