Assume your school or university begins assessing students' needs and wants, consulting with students regarding problems and solutions and develops a formal customer analysis process. Your school could be developing a
A. Touchpoint data entry system
B. Customer-centric culture
C. Strategic business unit
D. Efficient consumer response
E. Functional relationship
Ans: B. Customer-centric culture
Business
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A recommended procedure for formulating strategy is for top-level managers to
a. form a small committee to do most of the work. b. gather inputs from large numbers of people. c. perform the task themselves during a retreat. d. base strategy on fixing customer complaints.
Business
In a vouchers payable system, the voucher register reflects the firm's paid liabilities.
a. True b. False
Business