Each template contains an existing framework of formats and text

Which of the following is not true about sending and receiving email via your Windows Live account?

a. Always include a subject for email messages; it identifies to the recipient the reason for the email. b. A polite signature demonstrates professionalism. c. All unread emails appear in bold. d. Saving the email messages that you send confirms a message was sent to the recipient on a particular date and time

________ is software that manages the planning, sourcing, production, delivery, and return of goods and services

A) CRM B) SFA C) SCM D) BPR