Empowerment often improves customer service because
A) customer service workers have the authority to refer problems to higher management.
B) managers have more time to work with customers.
C) employees have the authority to resolve customer problems.
D) more employees work in customer service positions.
Answer: C
Business
You might also like to view...
An e-newsletter is a collection of short, informative articles sent at regular intervals by e-mail to individuals who have an interest in the newsletter's topic
Indicate whether the statement is true or false
Business
Those who knowingly violate the Clean Air Act may be subject to criminal liability
Indicate whether the statement is true or false
Business