Tone of voice can be a clue to identifying a customer's communication style

Which of the following is a current problem with workers compensation programs?

A) declining involvement of lawyers in workers compensation claims B) exclusion of deaths and injuries attributable to terrorism C) exclusion of benefits for occupational illness D) overuse of opiate prescription drugs in workers compensation.

____ is practicing symbolically and _____ is the transformation of the learning into actual behavior

A) Symbolic coding; rehearsal behavior B) Symbolic rehearsal; behavioral reproduction C) Symbolic rehearsal; symbolic behavior D) Cognitive rehearsal; behavioral reproduction E) Cognitive organization; reproduction