Broadly defined conflict is easier to deal with than one that is detailed

All of the following are true regarding the transactional model of communication EXCEPT

a. encoding is the mental process of interpreting the message. b. the sender is the person who conveys her/his thoughts, feelings, and ideas to others. c. the channel is the pathway used to convey the message between the sender and receiver. d. noise is any force that can interfere with the communication process. e. contexts affect interpersonal communication and perceptions of communication competence.

All of the following are guidelines for making your language vivid EXCEPT

A) use passive verbs. B) use strong verbs. C) use figures of speech. D) use imagery.