As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible

Indicate whether the statement is true or false

True - No attempt to fix a computer problem is going to be efficient until the problem can be identified with some precision. Example: For a user to simply say that the printer does not work is too broad of a symptom and could result in multiple trips to fix an issue.