Customers are more likely to share a good consumer experience than a bad one

Which of the following is an effect of confirming communication?

a. It negatively influences self-image. b. It impairs your relationships. c. It guarantees that you will become popular. d. It increases the effectiveness of your communication.

Responses to a system's output are collectively referred to as ________.

Fill in the blank(s) with the appropriate word(s).