According to the authors, dysfunctional conflict is all of the follow¬ing: personalized, affective, competitive, and productive

Which of the following would be an appropriate direct question for a speaker's introduction?

a. How did you spend last weekend? b. Who in here has ever donated blood? c. If you learned your brother had AIDS, how would you respond? d. Have you ever used an illegal substance?

Speakers can best enhance their ethos by citing lay testimony

Indicate whether the statement is true or false