Lulu says, "I'm so busy I feel like I'm hanging on to the tail of a kite." Her friend, Shawn, says, "I know what you mean--that wind's just whipping me around . . ." Lulu interrupts, "Yeah--like you've got no control over anything . . ." They are using:

The two most important goals of any speech are to make your message ________ and establish

positive ethos. Fill in the blanks with correct word

When public speaking in the United States, it is important to ________

A) avoid making eye contact with audience members B) make direct eye contact with audience members C) ensure your facial expressions match the tone and mood of your message D) both B and C